Terms and Conditions
Liability and Warranties
Access to our website is provided free of charge and therefore: We accept no liability for any use whatsoever of our website other than as set out in these terms and conditions.
These terms and conditions form the entire agreement between us and you in respect of your permission to use our website. We are not liable for any statement or representation that we make to you, even if you rely on it, unless we made the statement or representation fraudulently. In all other circumstances, and to the extent permitted by law, we exclude our liability for all losses, expenses and damage of any nature arising in any way from the use by any person of our website or from any error or omission in the information contained in our website or from any inability to use our website.
Our website is provided on an "as is" and "as available" basis and we exclude (to the fullest extent permitted by law) all implied terms, warranties and representations in connection with these terms and conditions.
We do not make any warranty or representation: that any email or other electronic communication we send to you or that you send to us will reach its destination or that it will be private and secure during internet transmission; that your use of our website will not infringe the rights of any third parties; about the accuracy, quality, completeness or fitness for any purpose of any information on our website; in relation to products or services offered on our website whether by us or on our behalf (including free software downloads) unless specified in separate terms and conditions in connection with particular products or services; about our website or linked websites; or as to the availability of our website.
You acknowledge that we have no control over the compatibility of our website with any of your equipment, software or telecommunications links. Accordingly, you release us, our agents and employees from all liability (to the fullest extent permitted by law) arising out of or in connection with the compatibility of our website with any of your equipment, software or telecommunications links.
You acknowledge that we have no control over the world wide web and you agree therefore that we are not responsible for the operation or the level of performance of any hypertext, text, banner, logo or other links, the internet or the world wide web or for any telephone charges or other costs that you may incur in accessing and using our website.
You agree to indemnify us (subject to any restrictions imposed by law) from and against all costs, losses, claims, damages, expenses or proceedings suffered or incurred by us arising out of or in connection with any breach of these conditions by you and any breach by you of any applicable law or legislation.
The limitations and exclusions on our liability described in these terms and conditions do not apply in the case of death or personal injury caused by our negligence or in the case of our fraud.
Specialized (UK) Retail Limited t/a Minster Cycles is registered in England and Wales No 13792255. We are a credit broker and not a lender. Specialized (UK) Retail Limited is authorised and regulated by the Financial Conduct Authority FRN 976130. We offer credit products from V12 Retail Finance. Credit subject to age and status.
V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Registered office and correspondence address: Yorke House, Arleston Way, Solihull, B90 4LH. V12 Retail Finance Limited acts as a credit broker, not a lender, and only offers credit products from Secure Trust Bank PLC. Not all products provided by V12 Retail Finance are regulated by the Financial Conduct Authority. Secure Trust Bank PLC trading as V12 Retail Finance is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH.
In the unlikely event, you are still dissatisfied and your agreement is regulated by the FCA, you are entitled to refer your complaint to the Financial Ombudsman Service free of charge. This should be done straight away, but must be within six months from the date of our final response. Further information regarding the Financial Ombudsman Service can be found on their website at www.financial-ombudsman.org.uk.
Consumer Rights Returns
Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online or mail order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods - There are exemptions to online returns which include tailor made/personalised goods.
30 days right to reject
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you buy your product. In the first 30 days after purchase, you have the right to reject the goods. This means you can return an item that doesn’t meet the three criteria for a full refund. This right doesn’t cover digital downloads, but you can ask for them to be repaired or replaced. If unsuccessful, you have the right to get a price reduction.